Privacy Policy
Movinn A/S takes its customers' privacy seriously and is committed to protecting it. We handle all personal data responsibly and in accordance with the General Data Protection Regulation (GDPR).
Definitions
• 'The Company' is a collective term for all legal entities within our group, herunder Movinn A/S (CVR no. 36416432), Movinn Sverige AB, Movinn Deutschland GmbH and Copenhagen Suites ApS. • 'Information' is a collective term for information — written and visual — that enables the identification of a resident, including but not limited to name, surname, passport number, passport photo, email address, etc., as well as professional information that enables the identification of the customer. The term also covers payment details, bank information, etc. • 'The Customer' is a collective term for the company that enters into an agreement with the Company on behalf of the resident, and/or the agent who enters into an agreement with the Company on behalf of a legal entity and its employees, or the individual who has rented a unit from us. • 'Residence' or 'Unit' means one of the Company's furnished and serviced apartments, townhouses, single houses, or villas that can be rented by the customer for an agreed-upon period. • 'The Website' refers to the Company's website, accessible through www.movinn.dk, www.moveinn.dk, and www.movinn.com, regardless of the device used.
Collection Method
Movinn A/S does not collect information through navigation on the Company's website without the prior acceptance or knowledge of the navigating party. The Company does not know the email addresses, names, or other information about the navigating party unless it is provided or actively accepted. The Company does not collect information that is not relevant to the potential business relationship. When information is needed, the resident, their employer, and/or their relocation agency are asked to voluntarily provide the requested information through phone, email, personal meetings, or through the Company's website and/or mobile applications. Information may also be collected in connection with move-ins and move-outs, temporary reservations, inquiries about available housing, customer satisfaction surveys, as well as registrations for email services, loyalty programs, and newsletters.
Types of Information
The types of information the Company may collect follow the data minimization principle and include: • First and last name of the resident • Government issued ID number, passport number and a copy of valid photo ID • Valid email and phone number for the Resident • Customer's company name, CVR number, and mailing address • Company reference, including name, email, and phone number of the Customer • Customer's payment preferences and payment information • Resident's preferences for additional services • Inquiries about desired types of accommodation (price, size, location, amenities) • Resident's preferences regarding shopping, restaurants, and leisure activities • Security questions for the Resident for identification purposes Sensitive personal information is stored in encrypted, cloud-based databases accessible only through two-factor authentication. Payment-sensitive information is handled through approved third parties who also use two-factor authentication.
Confidentiality and Disclosure
The Customer and/or Resident are free to provide information and to opt out of communications. However, opting out or providing incomplete information may hinder the sales process and service deliveries. Movinn A/S may disclose Resident information in the following cases: • With the Resident's prior consent • When communicating with employers or agents who represent the Resident, facilitated the lease, pay rent on behalf, or purchased additional services • When financial obligations are paid by the Resident's employer • For credit card security, validity, and/or solvency checks by certified third parties • When desired services are provided by approved third parties • For business-related activities including database maintenance, payments, marketing, and technology development • In cases of merger or acquisition • When required by law • In special emergencies where health or lives are threatened
Use of Information
The Company uses provided information based on the principle of purpose limitation, including sending order confirmations and invoicing security deposits. Email addresses may be used to: • Send practical information prior to arrival, during the stay, and upon departure • Send confirmation details to the Resident and Customer • Send special offers to preferred customers in the loyalty program • Communicate about crises, emergencies, or temporary service interruptions • Send copies of invoices and bills upon request • Send customer satisfaction surveys and market research
Consent
Customers and Residents may be contacted via email, phone, push notifications, or in-person visits to ensure they are fully informed about move-in and move-out dates and to maximize customer satisfaction. Residents may also be informed about special events, new services, and promotions. Residents can opt out of any commercial outreach at any time. For service notifications, the Resident's consent is considered tacitly given, as otherwise certain agreed-upon service deliveries would be impossible to carry out.
Right to be Forgotten & Data Portability
Residents and Customers have the right to request erasure of their personal data under certain circumstances. Movinn A/S will comply unless there is a legitimate reason for retaining the data, such as fulfilling legal obligations. Residents and Customers also have the right to receive their personal data in a commonly used and machine-readable format and to transmit this data to another controller without hindrance, where technically feasible.
Changes to Personal Information
The Company aims to ensure contact information is always accurate, complete, and up to date. Customers and Residents can contact the Company at any time to correct or delete their information and/or contact preferences. To make changes or unsubscribe from marketing materials: • Follow the instructions at the bottom of received marketing emails • Call our sales department at +45 88 33 88 38 • Email kontakt@movinn.dk specifying the desired changes • Send an inquiry by mail to: Movinn A/S, Orient Plads 1A, DK-2150 Nordhavn, Copenhagen
Changes & Choice of Law
The Company may update this Privacy Policy periodically. The current version is always available on our website with a version number and release date. If Customers, Residents, or users do not accept an update, their contact information and profiles may be deleted. Continued use of the website after changes are published constitutes acceptance. Any dispute arising from this Privacy Policy is subject to Danish law.
Contact the Data Controller
If you have questions about our privacy practices and data handling, please contact:
Name: Victor Ehinlanwo
Email:kontakt@movinn.dk
Phone: +45 88 33 88 38
Address: Movinn A/S, Orient Plads 1A, 2150 Nordhavn
Current version: Version 4 — effective from February 1, 2024
Version 1: December 1, 2014 · Version 2: May 1, 2018 · Version 3: May 10, 2022